Learn to love your waves, coils & curls

SALON INFO & POLICIES

Read this page in full and make sure you’ve completed your New Client Form to complete your new client booking. You can access the New Client Registration Form in the appointment confirmation email you received immediately after you booked your appointment.


Contact and Booking:

If you need to contact me on short notice (eg. directions or changes to your appointment) you can text me at 613-661-8881 and I will respond ASAP.  All contact for other inquiries can be made through curlspecialist@gmail.com Please try not to book anything else directly after your appointment with me, as we do not want to be rushed to complete your service, and drying times for hair cannot be predicted, especially on your first visit.

My address is client only, privileged information; it will be sent to you in the booking confirmation email.

Cash, Debit, Visa, and Mastercard are accepted forms of payment for products and services. Credit cards are gladly accepted, cash is greatly appreciated.1356432

Preparing For Your Appointment:

IN ORDER FOR ME TO GIVE YOU A GREAT CURLY HAIRCUT, I NEED YOU TO COME PREPARED. THIS IS WHAT I ASK OF YOU:

• Come in with your freshly hair cleansed (Day 1 hair), styled how you normally wear it, and completely DRY. Using products as you normally do is fine.
• All tangles MUST be removed
• No hats
• No ponytails, elastics, barrettes, clips or hair accessories of any kind.

I need to see how your hair curls naturally, and hair accessories distort the curl resulting in an inaccurate cut. The method I use is curl-by-curl cutting, and the Deva-Inspired method of dry cutting, along with Curly Hair Artistry techniques I have learned. I shape the hair dry, then cleanse, condition and you learn the whole process. We then dry the curls in place and edit the haircut after its completely dry; making any adjustments if needed. For your first appointment, please set aside at least 3 hours. Haircuts are usually 2-3 times per year for curly girls.  With this team approach to your haircare, you will leave with an awesome haircut! Thanks in advance for your cooperation.

TO ENCOURAGE YOUR NATURAL WAVES/CURLS TO FORM THEIR INTENDED CURL PATTERN, START WITH THESE TIPS AT LEAST 5 DAYS BEFORE YOUR APPOINTMENT:

• No more brushes! To detangle, use your fingers/VERY wide toothed comb in the shower when hair is covered in conditioner
• Apply styling products on sopping wet hair, then use a t-shirt to scrunch-squeeze out the water
• Dry on low speed, low heat or air dry
• Scrunch out your product crunch after hair is completely dry.
• You can better understand this whole process by reading the book that inspired it all for me, Curly Girl The Handbook by Lorraine Massey.

 What to Expect:

The method I use is curl-by-curl cutting, and the Deva-Inspired method of dry cutting, and Curly Hair Artistry techniques. We’ll study your hair type and discuss it together. I shape the hair dry, cleanse, condition and you learn the whole process. This first appointment will be more than just a haircut; it is a tutorial with hands-on learning on how to wear your hair curly.

For your first appointment, please set aside at least 2.5 hours. Returning appointments will be much shorter.  Once your curl routine is well established, a dry cut is offered in future as an appointment option.

FOLLOW-UP APPOINTMENT

In follow-up appointments, we discuss any struggles you may be having. We then re-visit how to address and best handle your hair, adapt it to your lifestyle and find the balance of what works best for you.  Sometimes it takes a couple of visits to get the perfect system of products and styling instructions for an individual to achieve the look they truly want but you will end up with an awesome haircut!  Each appointment will build on the skills you’ve already learned and teach you something new.

Salon Policies:

GRATUITIES

Are sincerely appreciated and are solely at your discretion. I set aside all tips for future curly hair education.

CHECK IN

I encourage you to arrive just 5 mins prior to your appointment; as I usually take the full amount of time on each client and wouldn’t want you sitting too long waiting. Services at the Clubhouse begin and end on time as best as I can manage it.  Sometimes curly hair services, especially drying times cannot be predicted and I always do my best to stay on time.  If you arrive and cannot wait, please let me know asap so I can reschedule your appointment at a mutually agreeable date/time.

CELL PHONES

Please be considerate and turn your cell phone to vibrate and only take calls if necessary. I want to be able to complete your service without delay and with your full attention; as I have so much to share with you!

DEPOSIT AND CANCELLATION POLICY

When you book an appointment, I set that time aside just for you and I DO NOT double book. A minimum of 48-hrs’ notice is required if you wish to cancel or re-schedule your appointment.

• If a cancellation is made with more than 48 hours’ notice, the deposit is refunded or forwarded to the new appointment date/time. If you need to cancel your appointment, please email me at curlspecialist@gmail.com ASAP to avoid penalty. I will not be held responsible for cancellations that are called in, texted in, sent to the wrong email address or not sent in accordance with this policy.

• If a cancellation is made with less than 48 hours’ notice, the deposit is forfeited as a late cancellation fee. If clients simply do not show up to their booked appointment without notification, the deposit is forfeited as a no-show fee, and you may not make any future appointments without payment in FULL at the time of booking.

• Clients who provide less than 48 hours’ notice are welcome to send someone else in their place to have the booked service(s) to avoid losing their deposit.

LATE ARRIVAL

In fairness to other guests; if you arrive late, I regret that I may not be able to accommodate your full service on that day. I make every effort to maintain my schedule and minimize wait times. However, sometimes for reasons beyond my control, waiting periods may be longer than normal. If a delay occurs I will inform you as soon as possible and will reschedule your appointment if you are unable to wait. I suggest pre-booking appointments before you leave each service, so you can be guaranteed the best appointment time for you. Should you be running late, I will hold your appointment for 15 minutes provided I hear from you. If you are more than 15 minutes late without notice, you may be charged and asked to reschedule.

AUTOMATED APPOINTMENT CONFIRMATIONS

My booking service will automatically send you an email reminder witting a few days advance of your appointment.  ALSO, when you initially schedule your appointment, a confirmation text/email is generated by the booking system and sent to you.  Please check your spam box if you do not receive this confirmation.  Add my email to your list of contacts in order to receive all email appointment notifications.

CHILDREN AND FAMILY MEMBERS

I welcome nursing mothers & babies. I am a mother too!  When infants grow to crawling stage and older; the salon is not a safe place for them as it is full of chemicals, hot irons and sharp objects. Please leave your little ones with a family member or sitter when you come for your appointment.  This is so we can avoid injury to the ones you care about most. The salon is of a smaller nature and in my home, so I would prefer you came alone to your appointments, other than if it’s a service you have specifically booked to have two people done at the same time. Thank you for your understanding.

REFUNDS AND EXCHANGES

Haircuts are non-refundable but will be adjusted, as long as you make your request within 14 days after your service. I will book a 15 minute appt to make some quick adjustments.  After that time period, then you must rebook for another appointment at full price.  Products can be returned or exchanged within 14 days for a full refund or exchange.

Site Policies:

Click here for information regarding our website usage and privacy policy.

Other Important Tips:

• It can take up to 2 months of caring for your hair with your new curly haircut and maintenance methods before your curls reach their full potential and be free of sulfates and silicones. Be patient.  We need to reverse the many years of damage to your curl pattern; from straightening, blowfrying, combing and brushing out your curl.

• As a bonus service, after your first appointment you are able to join my exclusive client only online group on Facebook; where you’ll have access to ask questions anytime to myself or other Curly Girls who have gone before you!  I don’t want you to feel alone at any point on your curly journey so I’ve created this group just for you.

• I take before and after photos of every client to track progress and as reference for us both. I may or may not use these pictures in social media outlets (and when I do don’t use identifying front shots without your permission); only the back or sides. Remember that these photos are useful for other Curly Girls to see and helps them to feel confidant that they too, will receive a positive result. Please keep in mind I cannot post every before and after as I take many per day. Please let me know if you prefer I do NOT use your before and after photo on social media.

• If you’ve had a DevaCut in the past and did not like it, remember just like 5 artists painting the same thing; everyone interprets it in their own way. The outcome can be dramatically different with each stylist that you visit.

What You Need to Know Most of All:

• 1/3 of this process is a good dry curly haircut

• 1/3 of it is switching to Sulfate/Silicone free products and using the right proportions for your hair type

• 1/3 of it is learning how to work with your curls, which I will teach you!  Experimenting with my curly methods at home is a must.  Feel free to use these new tools you will learn and adapt them to what works best for you and your lifestyle.

Together, we will get your curls looking fabulous!

Krista Leavitt ~ Curl Specialist

Love Your Curls: #KristaLeavittCurls #campaignforcurls